How does RBAR verification actually work?
Every quarter, we select a 5% random sample from each customer's anonymized records and send the originating records back to the customer's own ops team — not to a third party. The customer re-reconciles the lead against their CRM, certifies the LCR arithmetic, and either confirms or flags the record. Flagged records are corrected or excluded before publication. The audit pack, including the sample-selection methodology and the discrepancy log from the most recent cycle, is available on request under NDA. RBAR has been continuous since Q3 2020 with no suspended cycles.